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We have been providing I.T.&C. Management services in various capacities to Small and medium organizations since 1996. We take pride in maintaining a level of trust where our clients can depend on us to provide unbiased input and technical services that enable them to maximize their efficiency and reduce expenses.
We work for you! We provide enterprise level Direction, Products, and services, without the enterprise costs, for Small to Medium Business up to 500 seats. Our Adaptable fee SLA insures we are at your beck and call during your business hours. There are no beginners at Your Side I.T. There is a Director of I.T. / Network Operations Manager and a deputy Director of I.T. /Sr. Network Operations Manager who are well skilled and experienced to always insure you are getting the best value for your dollar. If you are interested in what we can do for you, please contact us. We will arrange to meet you in person, or virtually online, at your convenience. After we meet with you for the first time, we will develop an I.T. plan and service level agreement (SLA) contract that best suits your needs and insure you get the most from your I.T. systems.
Our SLA contracts are a definition of services and service levels we will provided to our clients at what rates etc. Our contracts are available only for 1-year terms, with options to renew with adds/moves/changes to accommodate growth, inflation, and service level changes. We encourage our clients to not sign more than 1-year agreements with any providers where possible. Lock-in can prevent you from exploiting all options available. We are always available to our clients to act as negotiators on their behalf.
What do we look like? Our typical dress code is casual with a bit of geekness (think Big Bang Theory). Where required, we will adjust accordingly and/or If we have a long term on-site position, we will conform to site dress code.
- Managing I.T.&C for a number of SMBs of varying size 1 to 500 seats across 1 to many locations
- Design and management of Client/Server systems, groupware systems (both MS Exchange, and open-source groupware), web hosting systems, applications, and Database Servers.
- Business continuity planning (emergency response planning for I.T. operations and backups systems)
- Design and manage Wireless and wired networking, including mobile/cell/POTS connectivity.
- Design and manage Network security
- Coordinate Software development/Evaluation/procurement/implementation in a variety of environments.
- Coordinate Web and Mobile Application Development
- Document Management and Search Solutions
- Web Presence and Content Management Systems development
- Customer Relationship Management systems
- Automotive retail
- Oil & Gas / Energy
- Technical Services (Trades)
- Software Development
- Other Professional services
- Workstations for development, production, or analysis in a variety of fields such as Medical, Seismic, CAD, Digital Audio, Digital Video, Surveillance, and more
- Custom Firewall and Network systems
- I.P Surveillance cameras
- Security systems
- Voice over I.P. (VoIP)
- Replicating virtual servers for Disaster mitigation
Our Position on various subjects:
Cloud services: We do not promote public Cloud services such as iCloud, Dropbox, Google Drive etc. A standard setup by common inexperienced users inevitably leads to security breaches and or other negative consequences. On the other hand, a properly designed Private or Hybrid Cloud can be a very useful minimum expense that insures privacy and productivity.
Equipment life spans: We encourage clients to plan to replace desktop hardware every three years. Servers and Network gear should also be replaced every 3 years to a maximum of 5-years depending on vendor warranty. We encourage low power consumption systems wherever possible. We Love standardization.
Budgets: We want our clients to develop I.T. Plans and Budgets so their Organization will be as efficient and productive as possible. Break/Fix-as-needed type scenarios are only an unwanted cost that provides no Return on Investment (ROI). Unfortunately we do encounter scenarios where funds are limited and we are forced to work with what we have. In these cases we start with the worst, and help our clients plan for the future.
Outsourcing I.T. vs. In-house staff: Every organization is different. While we usually recommend full outsourcing, there are scenarios that may require a combination of in-house and outsourced solutions. One of our biggest pet peeves is an organization that puts employees whose core competency is something other than I.T. in charge of I.T. to save money. Inevitably this leads to poor decisions or wasted money. The employees tend to go with what they know which is not always up to date or the best solution to the given problems.
Cloud based applications (hosted applications): While this is a great idea and leads to improved application support, it mostly benefits the provider in reducing their overhead. In many cases it can increase your overhead based on increased connectivity requirements, reduced application response time to user interaction. At the same time, it can reduce your overhead as well by consolidating licensing costs via the vendor and reduced hardware and support requirements. Please always ask the assistance of your I.T. provider (us) in making these decisions. What looks good in the marketing materials is not always the best final decision.
Services available for our Clients, their staff and family members:
ourpostoffice.comFull Featured Groupware for individuals, groups, or families, that do not need personalised a domain.
Off-site backup service for disaster recovery.
Should only be used in combination with onsite backup solution.
- Support Windows, Mac OS, Linux, BSD, etc.
- Geographically diverse
- All secure with client side encryption before uploads.
Managed asset and property surveillance services and
- Hi-Definition cameras and DVR systems
- Access security systems
- I.T. asset loss/theft tracking
Our own task Management system, currently under
development. Our goal with TaskGavel
is to eliminate all possible wasted time, all while tracking productivity,
service level agreements, inventory, and insuring proper billing and reporting.
currently in ALPHA. Beta testing to be announced in Q1 2016.
currently in ALPHA. Beta testing to be announced in Q1 2016.
We now Provide Unlock services for your mobile devices. Unlocking your device allows you to use SIM cards from any provider rather than being locked into your existing provider or the last provider of the device you acquired. We require that the device be owned by you with a valid bill of sale or receipt as proof of purchase. Unlock Codes can be provided via email, and take anywhere from 1 hour to 5 days to produce depending on the device. This service is only provided to our SLA clients and their employees at cost (usually 40 to 50% off)
Toner and Ink supplies referals for our clients
Up until Aug 2015, we used to order and deliver toners and supplies for our clients as part of their SLA program. We found that this added far too much overhead in time thereby reducing our availability for more critical issues. As we upgrade Client site printing systems, we are also building a matching automated ordering system for consumables. This system will remove errors, delays, and provide best available pricing from multiple distributors. With this system we will be able to continue passing our lowest cost on to our clients. ETA for this new system is JAN 2016. In the meantime we are adding some excellent sources for consumables here. Just click and enjoy the same discounts!